Store info

DEFINITIONS

'Rhyanna', 'RhyannaVL.com', 'me', 'my' or 'I' means Rhyanna Van Leeuwarden (ABN 18 054 961 964).

PRICING & PAYMENT

All prices are in Australian dollars with GST included. RhyannaVL.com reserves the right to alter and change prices at any time, without prior notice to you.

Payments may be made by either bank transfer or credit card (VISA & Mastercard) using 128 AES Bit Encryption. We do not store credit card information on our servers.

DELIVERY

I can arrange delivery Australia wide, but am not shipping internationally at this point.

Delivery costs will be dependent on your location and calculated on Step 1 of the Checkout process. Simply enter your postcode and the most cost effective rate will be displayed for your order. Participants of my yoga class may opt for the collection of their order at their next class, just drop me an email to confirm your attendance (rhy@rhyannavl.com).

Orders received by 5pm will be submitted for delivery within three working days. All domestic orders will be sent via Australia Post. Delivery can take 1-5 days depending on your location.

If your freight cost looks outrageous when your order comes through to me, I will endeavour to find a better way to ship it and charge you accordingly. For any freight inquiries drop me an email.

RETURNS & EXCHANGES

My aim is to provide you with a quality product. This Returns & Exchange policy is applicable to items purchased from the RhyannaVL.com online store.

1. If you find that you have changed your mind or are not completely satisfied with your product, please return it for a full refund within 14 days. Please allow 7 days for the refund to be processed and understand that the cost of returning the product to me will be born by you.

Return address is:
1E Pearse Street
North Fremantle WA 6159.

2. All items must be returned unused and in the same condition as received by you.

3. You must advise me (rhy@rhyannavl.com) within 14 days of receipt that you will be returning your item.

4. If you wish to exchange your product, please indicate the item(s) you wish to exchange for. Please note that exchanges are subject to product availability and the cost of sending the new item(s) will be on me.

SHIPPING DAMAGE

Items are packed carefully prior to shipping so they arrive in perfect condition. I do understand however that mishaps occur and on such occasions that your goods arrive damaged, I will endeavour to replace your item (subject to my discretion) as quickly as possible.

Please let me know about any damaged goods within 7 days of receipt and include pictures so I can address the issue. Send email to: rhy@rhyannavl.com

COPYRIGHT

This website is owned by me, Rhyanna Van Leeuwarden. I retain the copyright of photographs taken by me, logo, text and graphics that feature on this website. Photographs, logo and graphics on this site remain my property and cannot be copied, used or distributed without my expressed permission.

For media or press use, please contact me directly to discuss.

DISCLAIMER

I make every effort to ensure that products appear in their true form and are represented well on this website. It is possible however (due to different computer monitor resolutions) that colours may vary slightly. Please also note that some items are 'upcycled' and as such irregularities are features of the product.

I shall have no liability to any entity with respect to any misleading information, loss or damage or inaccuracy caused directly or indirectly by the information contained on this website. I am not bound in any way through the publication of incorrect information, (including pricing) to honour or commit to obligations as a result of those inaccuracies. The information contained on this site is general in nature and is not an endorsement of any particular product.

I make no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, or materials included on this site. I disclaim all warranties, express or implied, to the full coverage of our legal rights. I will not be liable for any damages of any kind taking place from the navigation of this site, or from the use or purchase of any of the products on this site, including but not limited to direct, indirect, secondary, corrective and consequential damages.

The views represented on this site are purely my own and are not intended to cause harm or consequence.

CARE INSTRUCTIONS

Please be mindful of burning candles. The candles housed in glass become very hot and should be placed on a heat resistant surface. To ensure a better burn of your candle it is best to trim the black end of the wick before each additional burn.

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